Guide 5
A Methodological Proposal for Defining a Quality Management System for an Online Learning Centre

INDEX

EXECUTIVE SUMMARY
1. INTRODUCTION
1.1 GUIDE AIM
1.2 TARGET GROUPS
1.3 STRUCTURE
1.4 HOW TO USE IT
2. SCENARIO
2.1 A PARADIGM SHIFT
2.2 QUALITY IS IMPORTANT WORLDWIDE
2.2.1 Total Quality Management Approach
2.2.2 Deming Prize
2.2.3 Malcolm Baldridge National Quality Award
2.2.4 European Quality Management Award
2.2.5 ISO 9000 2000
2.3 QUALITY APPLIED TO EDUCATION AND TRAINING SECTOR
3. THE METHODOLOGICAL APPROACH PROPOSED
3.1 QUALITY OF E-LEARNING CENTRES
3.2 COMING BACK TO PRINCIPLES
4. APPLYING QUALITY CONCEPTS AND CRITERIA
4.1 HOW TO UNDERSTAND NEEDS
4.2 SET OF INDICATORS TO MONITORING AND MEASURING QUALITY OF E-LEARNING CENTRES
5. CONCLUSION
6. BIBLIOGRAPHY
7. GLOSSARY
8. SET OF TOOLS

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This is a product of the SOLE Project partnership, developed by IMQ spa, Istituto Marchio di Qualità (Milan – Italy): Pasquale Tarallo.

English version provided by IMQ.

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